About The Book

A vision for the healthcare service you deserve ...and how to deliver it

One Patient at a Time

The K2 Way Playbook For Healthcare & Business Success

Drs. Jeff and Susan Kegarise believe that delivering an exceptional patient experience is an essential part of the job description for any healthcare practitioner. How does this happen? In Drs. Jeff and Susan Kegarise’s book, they discuss the importance of intentional leadership in clinical design and management. With the right leadership focus, you can redefine the meaning of great care, train your staff and build stronger systems that innovate and constantly improve. Drs. Jeff and Susan Kegarise have practiced this leadership care concept in real life through large secondary care referral centers, start up healthcare practices and most recently, in growing a multi-doctor primary eye care practice. What they’ve found is that with strong leadership, and a focus on patients, not only will your practice or business grow, but most importantly, your patients receive quality care, service and the experience they have every right to expect in healthcare.

Together this husband-wife duo has been providing quality eye care to the Nashville area for over twenty years. The doctors are two of only four optometrists in Williamson County who are board certified with the American Board of Optometry.

Order Now

Download A Free Chapter

Are you ready to incorporate Drs. Jeff and Susan Kegarise’s patient-centered principles within your practice? Enter your information to receive a free chapter.

Praise for The Book

In thirty years of private practice I have seen too many healthcare professionals forget of the reason most of us chose this field to plow. The patient should always be our focus. As a managing partner in a privately owned Hospitalist group I know how difficult it is to create and maintain an "all the time, patient first culture" I've known Susan and Jeff, essentially, their entire professional lives. I've seen how they relate to their patients. More importantly, I've seen the way they treat their team members. Their respect and kindness in dealing with their team members sets a standard that permeates the entire practice. One Patient at a Time should be required reading for students at every medical, dental and optometry school.

R. Steven Tuck, M.D.

If you want a guidebook for improving your medical practice, this is it. Jeff and Susan live there - on the front line - and they've grown several successful companies based on the principles outlined in this fabulous book. The book if filled with great, useable ideas and its highly readable. I highly recommend it.

Charles M. Kilo, MD, MPH

CEO, GreenField Health, Former VP, Institute for Healthcare Improvement

Providing quality care in a compassionate and efficient manner is the goal of every health care provider. But how can this lofty goal be achieved? Read “One Patient At A Time,” adopt the principles and philosophies presented and you will have your answer. This book will empower you to do your best… it worked for me!

David K. Talley, O.D.

F.A.A.O. Managing Partner, West Tennessee Eye, PLC, Memphis, TN

Jeff and Susan’s approach to the patient experience is refreshing and this group of lessons breaks down years of experience into tangle easy to implement lessons.

Dr. Zimmerman, OD

Director of Surgical Services, Cool Springs Eye Care, Donelson Eye Care

In today’s fast-paced world when attention spans are short it is easy to get caught up in a frenzy of sameness. But is that the best strategy for your optometric practice? Quick in, quick out, doing more with less? How do you differentiate your business? Perhaps it is said best by my friends Drs. Jeff and Susan Kegarise in their book One Patient at a Time. There is still a place for independent success when you combine single interactions and business acumen. The Kegarise’s share their insights and lead by example to help today’s optometrist find success!

Carol L. Alexander, O.D

FAAO Head, North America Professional Relations

I'm a Patient

Your Vision Made Clear By Cool Springs EyeCare

Start Now

I'm a doctor/business leader

Your Practice’s Vision brought to life by the Tiger institute

Start Now