Dr. Tuck is a hospitalist, he specializes in hospital medicine. He recognizes the concepts discussed in One Patient At a Time are relevant to not only the outpatient sector of healthcare but hospital care and primary care as well. Dr. Tuck appears in a previous episode.
Cole Evans discusses lessons 3 & 4 of One Patient At a Time… “Smile When You Say That” & “Greet Everyone With a Smile and Make Eye Contact”. Dr. Jeff believes in the power of simplicity, this lesson is simple to act upon and implement, yet it can have a large impact on how patients feel about their experience. Dr. Jeff strives for excellence in his eye care practices.
Dr. Jeff and Dr. Susan in their book say “Expect it, Demand It”. This means that the expectation for this must be set with the team, and then adherence to this expectation needs to be demanded to ensure that the level of excellence within the practice is met.