Cole Evans, Director of Marketing introduces Jeff Kegarise, and discusses the previous episode that introduces Dr. Jeff and Dr. Susan’s book “One Patient At a Time”. Cole and Dr. Jeff begin to discuss relationships within the field and how the provider patient relationship begins from the very first interaction with the patient. Dr. Jeff is passionate about having an impact on patients before they even enter the office.
Cole and Dr. Jeff discuss how important patient reviews are to them at Cool Springs and Donelson Eye Care. Dr. Jeff and Dr. Susan want their patients to know that they come first as a person and Dr. Jeff and Dr. Susan put respect for their patients first and it is the priority of every visit before eye care even begins.
Dr. Jeff discusses his plan of action for what occurs when he deals with dissatisfied patients. He tries to reach out to patients and find out what has happened and what can be done to fix the issue.